2 WORKSHOPS YOU CAN'T AFFORD TO MISS!
(1) HOW TO SELL MORE FROM RECEPTION AND
(2) THE LANGUAGE OF SERVICE - PART 1
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(1) How To Sell More From Reception
Do you need to sell more?
Do your front line team have the tools, tips and skills?
Do you maximise the opportunity right on your doorstep?
Can you afford not to equip your frontline team to sell proactively, professionally and knowledgably?
If not, you need to book your place now.
This 1 day workshop will.......
- Explore, understand and examine how the market has changed and how the seller needs to adapt to change
- Give participants the confidence to handle objections and complaints
- Let your team know how to defend price and sell 'value'
- Examine the different types of sales and individual customer needs
- Help participants to re assess their skills and gain tips for success
- Generate ideas to help participants sell more from reception.
- Leave with lots of tips, learning and new skills to sell more.
Who is it for?: Receptionists/Reservations
Where?: Absolute Hotel, Limerick
When?: Tuesday 15th March 2011 from 10.00am - 5.00pm
Costs: €130 + VAT per person to include workbooks/manuals, handouts, refreshments, lunch, expert papers and lots of homework.
CKA Members - Free
STRICTLY LIMITED SEATS
(2) The Language of Service - Part 1
(Participants must be available to attend Part 2 on the 13th April.)
This 1/2 day workshop is a must for your culturally diverse workforce.
It will.....
- Educate them in the correct language of service
- Give them a better understanding of the Irish culture
- Give them the confidence to look for alternatives or ways to satisfy the customer
- Allow them to provide a more gracious and polite service
- Reduce costly errors and misunderstandings and increase sales
Who is it for? Frontline Staff whose first language is not English.
Where? Sandymount Hotel, Dublin
When? Tuesday 22nd March from 09.30am - 1.30pm
Costs: €140 + VAT per person (Part 1 & Part 2), to include workbooks/manuals, handouts, refreshments, expert papers & lots of homework.
CKA Members - Free
STRICTLY LIMITED SEATS
BOOK NOW
To reserve a place on the above workshops
please contact Linda at 01 66 33 685 or e-mail
linda@conorkenny.com
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