How to Make Your Front of House Outstanding & Sell More Too!
This is a Front Office Workshop with a difference… you already know how to answer the phone, to take a reservation and to greet a customer… and you can probably do all 3 at the same time without batting an eyelid! This workshop won’t teach you the ABC of Front Office operations… it will take you a step further into the mind of the consumer, it will challenge you to think outside the box and it will give you the tools and the confidence to SELL.
The Front Office Department holds a huge responsibility within a hotel… you are the front line, the first point of contact for customers and the main representation of your hotel’s brand.
Questions to Ask Yourself
• Can you summarise your hotel brand in 1 sentence? If not, how can you represent it effectively?
• Can you answer the question, “Why should I book your hotel rather than the one up the road?”
• Can you handle the top 3 objections that all front office representatives face every day?
• Can you spot a buying signal and turn it into a sale?
• Do you have the confidence to ask for the sale?
• What makes a person decide to book a hotel break? What convinces that person to book their hotel break with you?!
• How can you adapt to the changing trends in the marketplace?
• How can you help reduce costs and increase sales for your hotel?
If you are unsure of the answers to these questions then this day is for you.
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Course Objectives
• To give Front Office staff the skills, confidence and professionalism to deal with changing customer demands.
• To increase the rate of 1st time sales and repeat business through the Front Office Department.
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Course Outline
The course will cover the following topics;
• What’s going on out there?
• Creating a great First Impression!
• Relationship Building
• Personal Efficiency
• How to Sell
• Confidence under Fire!
We will look at things ranging from trends to challenges, brand and image, communication skills, being super efficient, expert sales skills and confidence for all situations.
After this one-day workshop your front of house professionals will be uniquely equipped to make your business stand out from the crowd.....and more profitable.
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Who Is This Course For?
Hotel Receptionists, Front Office Managers, Junior Sales Executives and Hotel Reservations Teams
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About Kate Howey
Kate Howey has over 10 year’s experience of the hotel and hospitality industry at a senior level and has particular strengths in dealing with the customer. She has lectured for the Marketing Institute of Ireland, University College Cork, Cork Institute of Technology and Cork College of Commerce in various business and marketing subjects as well as facilitating workshops for Failte Ireland and Leadership Management Ireland. Kate had recently joined Conor Kenny & Associates as their Sales expert.
Kate specializes in creating and implementing Sales & Marketing Strategies for small to medium businesses, predominantly in tourism related industries.
An honours graduate of University College Wales, Kate went on to do post graduate studies in International Trade & Marketing. An avid workshop attendee herself, Kate has attended literally hundreds of business workshops, lectures and evening classes and is a keen reader of business books and industry journals. Kate brings her unique knowledge and enthusiasm to every workshop.
Kate lives near Kinsale in county Cork with her partner Tony with their 3 lively children!
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How To Book Your Place
Date - Tuesday, 22nd June 2010
Location - Fitzpatrick Castle Hotel, Killiney, Dublin
Time - 10.00am to 5.00pm
Cost - €130 per person -
To book your place call Anne on 01 6633685 or email anne@conorkenny.com
Places are strictly limited and are allocated on a first come, first served basis so book early to avoid disappointment.
Tea and coffee on arrival and a light lunch are included in the cost of the day and all participants will receive a Certificate at the end of the day.
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What People Say About Our Workshops
Today has given me more focus and the enthusiasm and confidence to empower the rest of the team. Thank you for another interesting and inspiring Conor Kenny & Associates Workshop.
Suzie Molloy – Faithlegg House Hotel, Waterford.
Very comprehensive and interactive with realistic and simple techniques to improve your day-to-day job. Thank you all very much.
Aedamar Drummond. Merrion Hotel, Dublin
A well run and relevant day.
Claire Horan. Carlton Castletroy Park Hotel, Limerick
Brainstorming sessions were invaluable and excellent ideas came out of them.
Lorraine Allis. Carlton Dublin Airport Hotel, Dublin
I have enjoyed today which is always a bonus for a course. I am going away more motivated and have a much better understanding of what the client wants.
Joanne Hickey. Absolute Hotel, Limerick
Informative and up to date. Everything was relevant to where I want my sales direction to go. It was great to discuss new ideas and learn from the facilitator’s experience.
Miriam Ferriter – Ballygarry House Hotel, Kerry
Refreshing.A super group and it was great to share ideas with everyone.
We shared a lot within the group and are now less panicked about sales calls and feel more positive.
Deirdre Twomey – Kilkenny Ormonde Hotel
I really enjoyed the day and coming up with new, fresh ideas on how to approach both new and existing customers.
Alicia Kenny – Fitzpatrick Castle Hotel
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